Friday Letdowns

warning - offensive language. If you don't like it, read someone else's blog, or skip today's posts.


Well, it`s barely 10am on a Friday morning and the day has already been shit. I checked my email and saw that I had one from Shaw, my cable-internet-phone company. My ebill is ready for viewing. So I follow the link to the website only to discover I must sign in. Fine. 7 attempts and they are all wrong. So I click on the button for accessing my password - they want me to sign up again, and ask me to locate some numbers on my phone bill. Um, WHAT????? So then I call the company, go through a zillion automated choices and finally get to talk to a person. I should have hung up and tried again. I was unfortunate enough to get someone who is brand new, and told me she doesn`t know how all the systems work. She proceeded to give me 4 different amounts when I asked what my bill was, and she could not explain why. She told me one of the amounts is past due by more than 30 days. How can that be...I have only received ONE bill so far, I haven`t been here long enough for that and I paid that bill. 


She confirmed that I did pay my bill, and that the account was at zero on the last billing date. Um, what (cannot seem to get the contractions or punctuation to work on this fucking computer today, but that is another story). So how can I be 30 days overdue on a zero amount...and I tell her I am not impressed that I now have a business who thinks I am overdue on my account, and it could show up on my credit report. No, she says, that would not happen. Sure, like you know what you are doing. We went around in circles, and finally she said she did not want to talk about it anymore because we are going around in circles. I told her the issue was quite simple - please tell me what my current fucking balance is, accurately. (no I did not swear on the phone, but I am MAD now) She then said she was going to transfer me...so I hung up. I am not in the fucking mood.

The next call was to the Pharmacy where I had left a prescription on Monday. I had been to see my doc earlier in the day and she prescribed the HP pack (box of 3 drugs) for h.pylori bacteria (what causes ulcers). I told her I had a terrible reaction to one of the drugs in that pack and I would prefer something else. She told me to just take it to the pharmacy and ask them if the HP pack has changed and no longer causes that side effect - metallic taste in the mouth. It made me so nauseous that I had to take Gravol with it, which of course, knocks you out, and still did not cure the taste. She said just get the pharmacist to call her and she would order something else instead. Great, off I go. I dropped the script off at the pharmacy on Monday afternoon and explained my issue with it. He called my doctors office and got her machine - office closed due to snow - what the hell...we had an inch or so...but that is another story for another blog. Pharmacist promises me he will try again tomorrow and will call me either way. That was on Monday. It is now Friday and NO CALL. So I call the pharmacy. Apparently the pharmacist is busy so they put me on hold. Then a pharmacist comes on the line. He is not the right pharmacist and has no idea what I am talking about. He tells me he will find the other pharmacist and have him call me back. Right, sure you will. The other pharmacist calls me back, only to tell me he has not been able to get in touch with my doctor, that he called and never received a message back. Well, you said you were going to call me either way and did not. So then he tells me he can fill the prescription now if I would like. Um, NO. I would NOT like. It is not the right fucking prescription, dumbass. Throw it in the garbage and I will call the doctor myself and take it to another pharmacy. I had gone to this small one two blocks from me for this script only because I did not want to go downtown to my regular London Drugs pharmacy on Monday, thinking this would be quicker. Apparently not.


So then I call my doctor`s office, only to find out that she isn`t in until this afternoon. They have no record of the pharmacist calling. WTF. Great. So the pharmacist is lying and I still have no medication for the rotten infection I have in my stomach. The receptionist offers to leave a note for the doctor when she gets in this afternoon but can make no promises that she will return my call. Great. That`s just fucking great. Then she tells me my doc has walk-in clinic this afternoon and I`m welcome to come to that. Great, fucking great. I have ALREADY been to the doctor and received my diagnosis and script. I don`t need another appointment. I NEED someone to do their fucking job, that`s what I need.


And THEN, as I am at my breaking point, the neighbors start up Rock Band and pound out Boogie Wonderland on the drum kit...sigh...Calgon, take me away...